Order
Delivery
Retour

Order

  • How are payments made?

    You can pay securely and quickly through Bank Transfers using Wise.

  • Can I receive a confirmation email after purchase?

    We will send you a confirmation email immediately after placing your order. If you do not receive it, please check your spam folder.

  • How can I use a discount code?

    Simply enter the discount code in the code area under the order details on the shopping cart page. To ensure that it is applied, please enter it before proceeding to payment.

  • I forgot to use my discount code, can I get a refund for the difference?

    Discounts must be applied before payment. If you wish to avail your discount, simply cancel your order and place a new one including the discount code. However, please note that orders can only be cancelled before they are shipped.

  • Can I modify or add more items to my order?

    Modifying an already paid order is not possible. If you are within the cancellation period, it is suggested that you cancel it and place a new order. Please note that orders can only be cancelled before the shipping stage.

  • How can I change my shipping address?

    If you contact our customer service within 24 hours of placing your order, we can change your shipping address. However, if the order has already been shipped, the modification will not be possible.

  • Is the invoice included in the package?

    Yes, the invoice is included in your package.

  • Is a gift wrapping service available?

    All orders are already gift-wrapped.

  • Is it possible to cancel an order?

    Yes, it is possible to cancel an order, but please note that cancellation must be done before the shipping stage. To cancel, please log in to your account and cancel the order under the “My Orders” section, or contact our customer service.

  • I cancelled my order. When can I expect a refund?

    Generally, refunds are processed within 30 – 45 days of cancellation. We provide customer support to ensure that it is done as soon as possible if it is urgent.

Delivery

  • How can I check the delivery status?

    As soon as the order is shipped, you will receive an email with a delivery tracking link, and at every step, you will be notified by email. You can always check the status of your order by logging into your account or contacting our customer service.

  • What should I do if the package content is insufficient, the received product is defective or damaged?

    If the package content is insufficient or the product is defective upon opening the package, please contact customer service.”

    (Note: if the product is damaged during shipping, the customer may need to file a claim with the shipping carrier as well.)

  • What is the shipping cost?

    The shipping fees are based on the total weight of the packaged goods, the destination country, and fuel costs. You can check the exact shipping cost on the shopping cart page before placing your order.

  • What is the delivery time?

    The estimated delivery time is 10-21 days, including production, handling, and delivery.

Return

  • What is the return policy?

    Returns are possible if the product is in its original condition and no attachments have been used. When returning the product, the shipping costs must be paid by the customer. After receipt of the package, the refund will be made to your account within 30-45 days. For return details, please contact our customer service.

  • Can the product be exchanged?

    Exchange is not possible.

  • I have returned the product. When can I expect a refund?

    Your refund will be made within 30-45 days of receipt of the package.

Other questions?